Last updated 10 October 2026. This policy covers our website, avofamilyservices.com.
What we collect
When you use our contact form, we collect the details you choose to share: your name, email address, phone number (optional), general location, the hours of support you are looking for, the service you are interested in, how you prefer us to contact you, and your message.
Please do not include diagnoses or health records in the form. We will ask about those when we speak, and only if they are needed.
Why we use it
We use your details only to reply to your enquiry and to arrange a free 15-minute call. We do not sell, rent or share your details for marketing, and we do not show ads.
Where it is kept
Our website and its database are hosted by Cloudflare. When you send the form, we receive an email notice through Resend, our email delivery service. Cloudflare Turnstile checks that the form is sent by a person and not a spam program.
These providers may store or process information outside Canada, including in the United States. Access to your enquiry inside AVO is limited to the people who need it to respond to you.
Website statistics
We count visits with Cloudflare Web Analytics. It does not use cookies and does not build a profile of you.
How long we keep it
We keep an enquiry only as long as we need it to respond to you and arrange services, and then we delete it.
If you become a client
Once services begin, your family's health information is part of your clinical record and is handled under Ontario's Personal Health Information Protection Act (PHIPA). We will explain how that record is kept when we start working together.
Your choices
You can ask to see, correct or delete the details you sent us at any time by emailing care@avofamilyservices.com. We will reply within 30 days.
If you have a concern we cannot resolve, you can contact the Information and Privacy Commissioner of Ontario or the Office of the Privacy Commissioner of Canada.